Booking, Cancellation and Refund Policy

A request is not confirmed until required host and administrator approvals are complete, safety rules are accepted, payment is confirmed, and both parties confirm the deal on the platform.

Listing availability, permitted work, duration, price, deposit, cleaning fee, add-ons, and special requirements form the operational booking record.

The listing-specific cancellation policy applies unless the parties record a lawful written variation before confirmation.

Material changes to work type, duration, equipment, access, or risk must be resubmitted for approval before the changed activity begins.

Refund decisions should consider the listing policy, cancellation timing, documented site access, payment evidence, direct costs, and any safety or compliance suspension.

SpaceOnCall records the dispute and supporting evidence but does not make an automatic legal determination of liability during the pilot.